A Day Of Poor Customer Service From Government Workers

At 9:00 am, a call was made to Tax Administration office to determine where license plates could be returned since the vehicle had not been operable for several years. "It's okay to go to any office" was the response from a phone representative, so the Portmore Revenue office was selected because of its close proximity. After approaching a service rep at the Portmore office, this was the response, "Sorry, we do not take license plates.. ..go to the Spanish Town or the Constant Spring office."??!! Nevertheless, the trek was made to the Spanish Town Island Revenue office, and it did not take long to speak to a representative. However, it would have been worth while waiting for another customer representative who would have been more courteous and could have patiently explained procedures to a novice who was unfamiliar with the system. This representative looked as if she had been working at the Spanish Town Tax office for ages, so it was presumed that she was knowledgeable. However,she is a perfect example of the saying, "Don't judge a book by its cover." In fact, the lack of communication was so poor that there was no knowledge when she completed the service since she said nothing. After innocently remaining at the counter, she had to eventually inform that the service was completed. Guess, she wanted to get to her next victim. But, before leaving, another question was asked and after pondering her response, it was later found to be totally inaccurate since it would have caused a lengthy process when there was a simpler method that was not communicated.  Next stop ..........the Caymanas Police Station  a/k/a Gregory Park Police Station. Making a report for a lost title at a  time the female constable was attending to her personal business caused her to be irritable, loud, and condescending. Never mind her obligation to work .......how dare anyone interrupt her from getting that special phone number to make that call on her cell phone. Frankly, she was downright rude and it is inconceivable how she is part of the police force...........but then again through history, this government body is not known to attract the best or brightest candidates.  Will the bad customer service reputation that is generally associated with Jamaican government workers ever change. Given the experiences today, there is little chance............we can only hope.