I began to fret as I contemplated the experience I would face when I arrive at my destination. I know without a doubt that I should expect to get the run around as nothing ever goes smoothly at any of these service locations. There is only a guarantee that once I finally get to speak to a customer service employee after standing in a long line, I will be given information that will clearly mean nothing if I return the next day and ask the same questions to another employee. With so many horror stories from Jamaican pensioners and others, I will not hold my breath in hope of getting any resolution to my problem on that day or that week or that month or even that year. In fact, the issue may continue for the next years due to the lackadaisical work culture that this entity has come to symbolize. So, I should get used to entering the building since many more visits are predicted before the matter will be finally resolved. Where am I? Of course, at a Jamaican government office - where else could I be?
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